Restaurant Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Ras al-Khaimah is seeking a Restaurant Supervisor to enhance guest experiences through exceptional service and management. The ideal candidate possesses 5-star hospitality experience and strong communication skills, with a passion for food and teamwork. You'll manage shift activities, resolve any guest complaints, and supervise cash handling. Competitive salary and benefits await at this premier hospitality establishment.

Benefits

Competitive salary

Full uniform

Room discounts

Comprehensive training

Qualifications

• 5-star experience in the hospitality industry is required.
• Passion for food and eagerness to learn new things.
• Effective communication and teamwork skills are essential.

Responsibilities

• Conduct shift briefings in the absence of a manager.
• Resolve complaints and ensure logging for follow-up.
• Supervise cash handling and banking procedures.

Skills

5-star experience

Great communication skills

Teamwork

Organisational skills

Calm under pressure

Job description

Overview

Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Supervisor confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

Day-to-day Responsibilities

• In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavour to resolve all complaints during shift and logs all complaints for further follow-up
• Supervise cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Deal with irregular payments
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Supervise functions
• Supervise outlet service

What We Need From You

• A 5-star experience is a must
• Resort experience is an added advantage
• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion for food and curiosity for something new
• Organisational skills in restaurant operation

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Equal Employment Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.