Restaurant Service Lead - Guest Happiness & Team Coach

25hours Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai is seeking an experienced individual for a role that emphasizes excellent customer service and management skills. You will oversee food and beverage services and ensure customer satisfaction while managing daily operations. Ideal candidates will be passionate about the hospitality industry, fluent in English, and able to inspire both guests and staff. This role offers unique benefits including free stays at other company hotels!

Benefits

Free stays at other hotels

Discounts on bars and restaurants

Benefits from cooperation partners

Staff parties

Qualifications

• Management experience in a similar role is required.
• Must communicate effectively and charm guests.
• Passionate about food and drinks and discovering new concepts.

Responsibilities

• Knowledge of food & beverage menus and able to advise guests.
• Maximize customer satisfaction by anticipating guest requests.
• Ensure accounts are correct and admin processes run smoothly.

Skills

Management experience

Fluent in English

Communication skills

Passion for food and drinks

Customer service

Job description

A hospitality company in Dubai is seeking an experienced individual for a role that emphasizes excellent customer service and management skills. You will oversee food and beverage services and ensure customer satisfaction while managing daily operations. Ideal candidates will be passionate about the hospitality industry, fluent in English, and able to inspire both guests and staff. This role offers unique benefits including free stays at other company hotels!