Restaurant Reservation Agent

Sheraton; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Sheraton in Dubai is seeking a team-oriented guest services associate. You will assist other departments, maintain cleanliness, and engage with guests to enhance their stay using POS systems and clear communication.

Join a culture that values professional appearance, safety adherence, and confidential handling of information while delivering attentive service in a dynamic hotel setting.

Qualifications

• High school diploma or G.E.D. required.
• At least 1 year of related work experience preferred.
• No supervisory experience required.

Responsibilities

• Assist other departments to ensure optimum guest service.
• Maintain cleanliness of work areas and practice clean-as-you-go procedures.
• Interact with guests and colleagues using clear and professional language.
• Enter and locate information using computers or POS systems.
• Follow safety policies, protect assets, and complete training as required.
• Welcome and acknowledge guests and anticipate their service needs.
• Answer phones with proper etiquette and maintain confidentiality.

Skills

Guest service

Communication

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.