Restaurant Guest Relations Agent Russian Speaker

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Guest Relations Team Member in Ras Al Khaimah to engage with VIP Guests throughout their stay. Responsibilities include managing VIP check-in, ensuring high-quality room standards, and maintaining guest relations desk operations. The ideal candidate should demonstrate strong communication skills, attention to detail, and a passion for exceptional guest service. This is a full-time entry-level position based at the DoubleTree by Hilton Resort & Spa Marjan Island.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Guest relations experience in the hotel, leisure, and/or entertainment sectors.

Responsibilities

• Check guest arrival reports in advance of VIP Guest check-in.
• Coordinate with Housekeeping on room allocations for VIP guests.
• Welcome and fulfill the check-in process of VIP Guests.
• Ensure all VIP rooms meet the highest quality standards.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests.

Skills

Attention to detail

Communication skills

Guest service

Multi-tasking

Computer literacy

Professional manner

Guest relations experience

Conflict resolution

Cash handling

Job description

Job Description

Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

Responsibilities

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Skills

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

Job Details

Role Level: Entry-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Ras Al Khaimah
Company Website: http://stories.hilton.com
Job Function: Management
Company Industry: Hospitality