Restaurant Floor Lead - Guest Experience & Team Growth

Azadea Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the UAE seeks a Floor Supervisor to oversee staff and ensure customer satisfaction in a dynamic environment. The candidate should have a Technical Degree in Food and Beverage or Hospitality Management, alongside 3-4 years of experience in F&B operations, including supervisory responsibilities. This role includes managing payments, overseeing compliance with preparation techniques, and participating in operational goals. A commitment to cleanliness and teamwork is essential.

Qualifications

• 3 - 4 years of experience in F&B operations, at least 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and deal with complaints.
• Oversee staff work and ensure adherence to preparation techniques.
• Participate in achieving organizational goals and targets.
• Greet customers, assist in menu selection, and ensure satisfaction.
• Participate in restaurant opening/closing procedures.
• Conduct monthly inventory for brand equipment.
• Ensure cleanliness of uniform and personal hygiene.
• Plan and assign tasks, set deadlines, and monitor results.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

A leading hospitality company in the UAE seeks a Floor Supervisor to oversee staff and ensure customer satisfaction in a dynamic environment. The candidate should have a Technical Degree in Food and Beverage or Hospitality Management, alongside 3-4 years of experience in F&B operations, including supervisory responsibilities. This role includes managing payments, overseeing compliance with preparation techniques, and participating in operational goals. A commitment to cleanliness and teamwork is essential.