Restaurant Bartender

Kempinski Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a dedicated service team member to provide high-quality food and beverage service. Responsibilities include serving guests, upselling, monitoring supplies, and ensuring cleanliness. Applicants should demonstrate excellent personal hygiene and appearance, along with the ability to manage team tasks effectively. The role emphasizes courteous service, adherence to hygiene regulations, and efficient handling of guest feedback.

Qualifications

• Ability to maintain a high standard of personal appearance and hygiene.
• Knowledge of hygiene regulations including HACCP.
• Ability to operate the existing POS system effectively.

Responsibilities

• Serve food and beverages to guests courteously.
• Monitor operating supplies and reduce wastage.
• Handle guest enquiries and complaints efficiently.
• Perform opening and closing procedures for the outlet.

Skills

Courteous service

Knowledge of food and beverage

Ability to upsell

Team management

Personal hygiene and appearance

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

• Responsible to Assistant Bar Manager.
• Responsible for Barman/ Barmaid & Host/ Hostess
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Skills

All rules and regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. The service team is well managed, having delegated the appropriate tasks to the team members. The sales are driven to the outlet’s full potential and that budget is adhered to. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. A courteous, professional and efficient service is provided at all times.