Resident Experience Architect

Kaizen; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management company in Dubai seeks a Resident Experience Auditor to evaluate and enhance resident journeys across its communities. You will conduct audits, engage with residents, and prepare actionable reports to improve service quality and standards. Ideal candidates have experience in customer service or quality auditing, excellent observational skills, and a proactive approach. This role offers the chance to elevate tenant satisfaction and community experiences.

Qualifications

• Experience in customer service, hospitality, property management, or quality auditing.
• Strong observational skills and keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prepare clear and structured reports.
• Customer-centric, professional, and proactive personality.

Responsibilities

• Conduct regular on-site audits to assess community experience.
• Engage with residents to gather feedback on their living experience.
• Prepare detailed audit reports with recommended improvements.
• Ensure compliance with Kaizen's Resident Experience Standards.
• Collaborate with cross-functional teams to promote resident satisfaction.

Skills

Customer service experience

Strong observational skills

Excellent communication skills

Ability to prepare reports

Job description

A leading property management company in Dubai seeks a Resident Experience Auditor to evaluate and enhance resident journeys across its communities. You will conduct audits, engage with residents, and prepare actionable reports to improve service quality and standards. Ideal candidates have experience in customer service or quality auditing, excellent observational skills, and a proactive approach. This role offers the chance to elevate tenant satisfaction and community experiences.