Residences Concierge-German Speaking- Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Residences Concierge (German Speaking) to ensure exceptional experiences for residents. Candidates should have a hospitality diploma and experience in luxury hotels, as well as fluency in German and English. Responsibilities include interacting with residents, managing requests, and maintaining high service standards. The position requires technical skills in Microsoft Office and familiarity with hotel systems. This is a great opportunity to join a prestigious team while providing top-notch service.

Qualifications

• Experience in a similar role in luxury hotels or branded residences.
• Proficiency in English and German languages.
• Knowledge of safety, security, and emergency procedures.

Responsibilities

• Interact professionally with residents and hosts.
• Ensure exceptional residents’ experiences during all stages of residency.
• Conduct pre-arrival arrangements and handle requests.

Skills

Hospitality

Fluent in German

Customer service

Proactive feedback and interaction

Education

Hospitality diploma/degree

Tools

Advanced MS Office (Word, Excel, PowerPoint, Outlook)

Property Management System

Job description

Residences Concierge-German Speaking- Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As Residences Concierge (German Speaking), I will assume full responsibility for the efficient operation in the following:

• Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
• Responsible for exceptional residents’ experiences from pre-move-in, move-in, and move-out.
• Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.
• Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident’s name when possible.
• Respond to and coordinate Residents’ requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.
• Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.
• Have knowledge and strict adherence to LQA standards.
• Be knowledgeable of all in-house and arriving Residents.
• Maintain up-to-date Residents profiles in the Property Management System.

Qualifications

To execute the position of Concierge (German Speaking), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:

• Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
• Fluent in English; proficiency in German Language is a requirement.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.

The above is intended to provide an overview of the role and responsibilities for a Residences Concierge (German Speaking) at Six Senses Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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