Residence Ambassador & Front Office Lead

Kempinski Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a 'Lady in Red' to represent the hotel as a Residence Ambassador. This role involves welcoming guests, handling inquiries, and ensuring high standards of service. Candidates must have supervisory experience in a front office, be fluent in English and Russian, and possess a hospitality background. Excellent customer service skills are essential for this position.

Qualifications

• Minimum 2 years in a Front Office supervisory position.
• Proven track record within a 5-star property or residences.
• Ability to work in a multinational environment.

Responsibilities

• Welcome and farewell residents and guests with high-quality service.
• Handle residents & guests’ comments and complaints.
• Ensure fire exits are free of obstacles.

Skills

Customer focused

Multinational communication

Fluency in English

Fluency in Russian

Education

Higher College and or Hotel Management

Job description

A luxury hotel chain in Dubai seeks a 'Lady in Red' to represent the hotel as a Residence Ambassador. This role involves welcoming guests, handling inquiries, and ensuring high standards of service. Candidates must have supervisory experience in a front office, be fluent in English and Russian, and possess a hospitality background. Excellent customer service skills are essential for this position.