Reservations Supervisor: Lead Booking Accuracy & Training

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a Reservations Manager. The candidate will oversee the accuracy of room reservations, communicate company values, and implement new procedures. Ideal candidates should have a high school diploma, at least 2 years of related experience, and 1 year of supervisory experience. This role focuses on customer service excellence and effective problem-solving.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks reservations and group market codes.
• Communicate company values and/or culture to new employees.
• Process all reservation requests changes and cancellations.
• Troubleshoot resolve and document guest issues.

Skills

Communication skills

Problem-solving skills

Supervisory skills

Customer service skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality organization in Dubai is seeking a Reservations Manager. The candidate will oversee the accuracy of room reservations, communicate company values, and implement new procedures. Ideal candidates should have a high school diploma, at least 2 years of related experience, and 1 year of supervisory experience. This role focuses on customer service excellence and effective problem-solving.