Reservations Specialist - Guest Experience

Beach Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi is seeking a passionate Reservations Agent to ensure effective communication for guest room reservations. The ideal candidate will handle guest inquiries, maintain reservation systems, and promote hotel offerings. Previous experience in hotel reservations and excellent English communication skills are required. A proactive approach and strong customer focus are essential, and familiarity with the hospitality industry is a plus. Join a dynamic team that aims to provide outstanding service to guests.

Qualifications

• Previous experience in hotel reservations is required.
• Excellent written and oral proficiency in English.
• Computer literate and familiar with reservation systems.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations into the computer system.
• Remain updated with hotel promotions.
• Show complete product knowledge and manage rates.
• Maintain accurate room status at all times.

Skills

Customer Focus

Communication Skills

Proactiveness

Teamwork

Rate Management

Education

Diploma/degree in hospitality

Job description

A prestigious hotel in Abu Dhabi is seeking a passionate Reservations Agent to ensure effective communication for guest room reservations. The ideal candidate will handle guest inquiries, maintain reservation systems, and promote hotel offerings. Previous experience in hotel reservations and excellent English communication skills are required. A proactive approach and strong customer focus are essential, and familiarity with the hospitality industry is a plus. Join a dynamic team that aims to provide outstanding service to guests.