Reservations & Revenue Lead — Premium Brasserie, Dubai

Accor Hotels; Business Bay; On-site; AED 60,000 - 120,000; Full time

Job summary

An international hotel chain located in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations desk and ensure smooth guest booking experiences. The ideal candidate will have strong interpersonal skills, a focus on service, and experience in a similar role within the UAE. Responsibilities include monitoring seat occupancy, promoting offers, and responding to inquiries. This position offers an opportunity to engage with guests and maximize revenue in a vibrant dining environment.

Qualifications

• Experience in a similar role at a busy venue in UAE is highly desired.
• Strong communication skills and a passion for service are essential.
• Exposure to social media platforms is beneficial.

Responsibilities

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems.
• Monitor table occupancy and optimize seating.
• Identify upselling opportunities during bookings.
• Promote offers and events during the booking process.
• Provide prompt responses to guest inquiries.
• Communicate reservation details to staff.
• Train and supervise the hostess team.
• Prepare reports on reservation trends.
• Analyze booking data for improvement opportunities.
• Respond to inquiries on social media platforms.
• Monitor online reservations and digital campaigns.

Skills

Service focused personality

Interpersonal skills

Communication skills

Social Media experience

Tools

Eat App

Seven Rooms

Job description

An international hotel chain located in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations desk and ensure smooth guest booking experiences. The ideal candidate will have strong interpersonal skills, a focus on service, and experience in a similar role within the UAE. Responsibilities include monitoring seat occupancy, promoting offers, and responding to inquiries. This position offers an opportunity to engage with guests and maximize revenue in a vibrant dining environment.