Reservations Manager: Elevate Guest Experiences and Revenue

Kerzner International Management; Dubai; On-site; AED 220,000 - 368,000; Full time

Job summary

A leading hospitality company located in Dubai is seeking a Manager for Reservations. The role includes leading a team, monitoring customer service quality, and maximizing room revenue. Successful candidates should have over 5 years of experience in hospitality, including 2 years in a managerial role. Knowledge of Fidelio or Opera systems is essential. This position offers a dynamic work environment focused on creating lasting guest experiences.

Qualifications

• Strong leadership skills are essential for managing the team effectively.
• Excellent communication skills are necessary for guest interactions.
• Experience with Fidelio or Opera systems is required.

Responsibilities

• Lead the reservations team to ensure exceptional guest service.
• Monitor occupancy rates and adjust selling strategies accordingly.
• Conduct staff training and performance reviews.

Skills

Leadership skills

Communication skills

Knowledge of Fidelio / Opera

Education

5 years’ experience in hotels/resorts

2 years’ experience as Reservations Manager

Job description

A leading hospitality company located in Dubai is seeking a Manager for Reservations. The role includes leading a team, monitoring customer service quality, and maximizing room revenue. Successful candidates should have over 5 years of experience in hospitality, including 2 years in a managerial role. Knowledge of Fidelio or Opera systems is essential. This position offers a dynamic work environment focused on creating lasting guest experiences.