Reservations Manager: Elevate Guest Experience & Revenue

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a skilled Reservations Manager to oversee daily operations and maximize guest satisfaction. Responsibilities include managing reservations staff, handling guest inquiries, and optimizing room revenue. The ideal candidate should possess strong communication and problem-solving skills, with management experience a plus. Join a dynamic team focused on delivering exceptional service and seamless guest experiences in a fast-paced environment.

Qualifications

• Experience in a relevant position.
• Excellent communication skills both written and verbal required.
• Strong team player who can work independently in a fast-paced environment.
• Management experience would be an advantage.

Responsibilities

• Oversee and manage the day-to-day operations of the reservations department.
• Develop and maintain the department schedule.
• Handle complex guest inquiries and provide solutions.
• Collaborate with other hotel departments for seamless operations.

Skills

Communication skills

Problem-solving abilities

Sales skills

Interpersonal skills

Organizational skills

Tools

Microsoft Windows

Job description

A leading hotel chain in Abu Dhabi is seeking a skilled Reservations Manager to oversee daily operations and maximize guest satisfaction. Responsibilities include managing reservations staff, handling guest inquiries, and optimizing room revenue. The ideal candidate should possess strong communication and problem-solving skills, with management experience a plus. Join a dynamic team focused on delivering exceptional service and seamless guest experiences in a fast-paced environment.