Reservations & Loyalty Growth Specialist

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in the United Arab Emirates is seeking a dedicated professional for managing room reservations, enhancing guest loyalty, and ensuring booking accuracy. The ideal candidate will have excellent communication skills and the ability to manage guest complaints. This role offers an opportunity to provide distinctive service and be part of a dynamic team focused on guest satisfaction.

Qualifications

• Excellent communication and sales skills.
• Ability to handle guest complaints professionally.
• Knowledge of room types and rate structure.

Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Attract guests and enhance loyalty through distinctive service.
• Maintain good commercial relationships with bookers.

Job description

A leading hospitality group in the United Arab Emirates is seeking a dedicated professional for managing room reservations, enhancing guest loyalty, and ensuring booking accuracy. The ideal candidate will have excellent communication skills and the ability to manage guest complaints. This role offers an opportunity to provide distinctive service and be part of a dynamic team focused on guest satisfaction.