Reservations Lead: Upsell & Guest Satisfaction

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality organization in Dubai seeks a Reservations Manager to enhance guest satisfaction and drive sales initiatives. Responsibilities include managing reservation operations, adhering to quality standards, and training staff. Ideal candidates should have a background in hotel reservations and a Bachelor's degree in Hospitality Management. Strong communication and customer service skills are essential, along with knowledge of PMS and upselling techniques. This full-time role requires flexibility to work different shifts, including weekends.

Qualifications

• Minimum two years of experience in hotel reservations and rooms division.
• Indepth knowledge of revenue management principles.
• Flexibility to work varying shifts including weekends.

Responsibilities

• Assist in the effective operation of the Reservations department.
• Drive the implementation of sales and promotional programs.
• Proactively promote sister properties of Minor International.

Skills

Customer service excellence

Upselling techniques

Communication skills in English

Knowledge of PMS & RMS

Relationship building

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS

RMS

Job description

A leading hospitality organization in Dubai seeks a Reservations Manager to enhance guest satisfaction and drive sales initiatives. Responsibilities include managing reservation operations, adhering to quality standards, and training staff. Ideal candidates should have a background in hotel reservations and a Bachelor's degree in Hospitality Management. Strong communication and customer service skills are essential, along with knowledge of PMS and upselling techniques. This full-time role requires flexibility to work different shifts, including weekends.