Reservations Host-Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain seeks a Reservations Host for Six Senses The Palm, Dubai. The role involves managing daily reservation operations, processing guest requests, and ensuring compliance with service standards. Candidates should have at least one year of experience in a similar upscale environment, strong skills in Microsoft Office, and a solid command of English. This position provides a unique opportunity to work in a prestigious hotel setting in Dubai.

Qualifications

• Must have at least 1 year’s experience in a similar setting.
• Familiarity with hotel policies regarding reservations and discounts.
• Ability to live in a remote location for extended periods.

Responsibilities

• Run daily reports for the Reservation department.
• Process new reservations and manage guest preferences.
• Monitor and update the internet reservation system.

Skills

MS Office - Word, Excel, PowerPoint, Outlook

Excellent command of written and spoken English

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized hospitality school

Tools

PMS systems

GDS platforms

CRS platforms

Job description

Reservations Host-Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

Duties and Responsibilities

• Run daily reports for Reservation department, operational departments, Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in all allocation of rooms.
• Check and handle for special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Track future room availabilities based on reservations.
• Monitor and update internet reservation system in coordinate with respected hosts.
• Assist in determine room rates based on the selling tactics of the resort.
• Assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Reservation Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year’s experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including PMS, GDS and CRS platforms. Knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
• Excellent command of written and spoken English, and able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a Reservation Host at Six Senses, The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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