Reservations & Guest Experience Specialist

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Ras Al Khaimah is seeking a dedicated Reservations Agent to manage all aspects of guest reservations. You will play a key role in enhancing guest loyalty through excellent service and managing all reservation requests efficiently. The ideal candidate will have exceptional communication skills and knowledge of hotel operations. This position offers opportunities to work closely with guests and ensure their satisfaction, all while maintaining the hotel's high standards.

Responsibilities

• Attend and handle all incoming and outgoing room reservation requests.
• Attract guests and enhance their loyalty with distinctive service.
• Handle guest complaints professionally and effectively.
• Maintain accurate booking information in the PMS.

Job description

A prestigious hotel group in Ras Al Khaimah is seeking a dedicated Reservations Agent to manage all aspects of guest reservations. You will play a key role in enhancing guest loyalty through excellent service and managing all reservation requests efficiently. The ideal candidate will have exceptional communication skills and knowledge of hotel operations. This position offers opportunities to work closely with guests and ensure their satisfaction, all while maintaining the hotel's high standards.