Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Agent responsible for managing room reservations and guest inquiries. The ideal candidate will have experience in a luxury setting, exhibit outstanding customer service, and possess excellent communication skills. Proficiency with OnQ and an understanding of Forbes standards are advantageous. Join our team to provide personalized attention and ensure each guest receives exceptional service.

Qualifications

• Previous experience as a Reservations Agent in a Luxury Hotel.
• Passion for delivering great customer service.
• Outstanding administration and organizational skills.

Responsibilities

• Answer internal and external phone calls and ensure positive outcomes for guest queries.
• Complete room reservations using the OnQ system.
• Respond to guests in a highly professional manner.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Tools

OnQ

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should posses the following skills and characteristics:

• Previous experience working as a Reservations Agent in a Luxury Hotel.
• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Very good computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities:

• Arabic speaking skills.
• OnQ experience.
• Forbes 5 stars standards knowledge

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.

What will I be doing

As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offeringguest Forbes standards service options and other solutions to meet Guests needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.
• Complete room reservations while using the OnQ property management system.
• Accept and deliver messages promptly and correctly for both Guests and management.
• Ensure wakeup calls are scheduled and taken place at the correct time.
• Respond positively to sales inquiries to develop future sales leads.
• Respond to all guests in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation.
• Demonstrate knowledge of the hotel facilities and ongoing promotions and use upselling techniques to promote these offerings when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information.
• Provide prompt and efficient service while maintaining the hotels brand standards.

Required Experience:

Intern