Reservations Agent (Arabic Speaker)

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Reservations Agent to create exceptional guest experiences. Ideal candidates have at least 2 years of experience in a 5-star hotel environment and are skilled in providing engaging service while maximizing revenue through up-selling. Fluency in English is essential, with additional languages being a plus. Join us to help shape our guests' experiences and be part of a dynamic team.

Qualifications

• Minimum 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE.
• Experience is an asset; guest focused personality is essential.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide exceptional, friendly and engaging service.
• Maximize revenue through up-selling and recommending facilities.
• Assist guests with reservations and special requests.
• Maintain accurate information in the booking system.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Reservations Agent:

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE
• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera will be preferred
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS