Reservations Agent - Ajman Saray a Luxury Collection Resort

Marriott Hotels Resorts; Ajman; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading global hotel chain in Ajman is seeking dedicated individuals for various positions, focusing on delivering exceptional guest service. Responsibilities include processing reservation requests and ensuring guest satisfaction by accommodating special requests while maintaining professionalism. The ideal candidate will have a high school diploma or G.E.D. equivalent, with no required related work or supervisory experience. Join a diverse workforce committed to inclusive hiring practices.

Qualifications

• Ability to process reservation requests and changes efficiently.
• Strong communication skills and guest service orientation.
• Ability to maintain confidentiality and protect company assets.

Responsibilities

• Process all reservation requests received by phone, fax, or mail.
• Explain policies and accommodate special requests from guests.
• Maintain professional appearance and positive relationships with guests and team.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority