Reservations Agent

Shangri-La; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in the United Arab Emirates is seeking a Reservations Agent responsible for delivering efficient and courteous hotel reservation services. The ideal candidate will have relevant experience in a 5-star or international luxury hotel, possess strong interpersonal skills, and communicate fluently in English. This role offers competitive benefits, recognition programs, and opportunities for personal growth within a diverse and inclusive team environment.

Benefits

Structured learning and development pathways

Colleague stay/travel perks

Competitive benefits

Qualifications

• Relevant experience in a 5-star hotel or an international luxury hotel.
• Self-driven and goal-oriented.
• Upholds professional values and ethics.

Responsibilities

• Manage incoming reservation inquiries for hotel and restaurant bookings.
• Deliver prompt and courteous service.
• Upsell to maximize occupancy and revenues.
• Ensure accurate entry of all reservations.
• Maintain an updated filing system of correspondence.

Skills

Customer oriented

Strong interpersonal skills

Fluency in English

Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubais glittering skyline, every visit becomes an unforgettable experience.

Shangri-La Dubai

About the Role

As a Reservations Agent, you will be responsible for providing the most efficient and courteous hotel reservations service and undertake other duties and responsibilities as required by the management.

Key Responsibilities

• Manage incoming reservation inquiries for both hotel accommodation and restaurant bookings via phone, email, or online platforms.
• Deliver prompt, courteous, and efficient service consistently. Ensuring phone calls are answered within three rings.
• To upsell whenever possible to maximize occupancy and revenues.
• Ensure that all reservations are entered accurately, and work updates maintained consistently.
• Maintain an accurate and updated filing system of all correspondence.

About You

• Have relevant experience within a 5
• Hotel or an international luxury hotel.
• Self-driven, goal-oriented, willing to challenge the status quo.
• Upholds professional values, ethics and integrity always.
• Customer oriented and result-driven, strong interpersonal skills.
• Communicates and writes with fluency in English.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay / travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.