Reservations Agent

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Ras Al Khaimah seeks an Entry-Level Reservations Agent who will be the primary contact for room reservations. The role requires a passion for customer service and the ability to resolve inquiries efficiently, ensuring guests' needs are met. Responsibilities include converting inquiries into bookings, offering solutions, and maintaining high service standards. Tertiary qualifications or relevant experience is advantageous. This position offers full-time employment.

Qualifications

• Passion for delivering excellent customer service.
• Ability to provide professional and accurate reservations.
• Outstanding administration skills.

Responsibilities

• Serve as the main contact for room reservations.
• Convert inquiries into booked reservations.
• Respond to sales leads and customer inquiries.
• Maintain brand standards while providing efficient service.

Skills

Customer service expertise

Professional telephone manner

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

Responsibilities

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

Skills

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Hampton by Hilton Marjan Island

Schedule

Full-time

Brand

Hampton by Hilton

Job

Call Center and Reservations

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Ras Al Khaimah
• Company Website: http://stories.hilton.com
• Job Function: Others
• Company Industry: Hospitality
• Sector: Hospitality