Reservations Agent

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent for their hotel in Ras al-Khaimah. The role involves serving as the first point of contact for room reservations, delivering excellent customer service, and managing inquiries professionally. Ideal candidates will possess strong communication and administration skills, along with some experience in reservations. This position is crucial to ensuring customer satisfaction and efficiency in the reservation process.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Complete reservations accurately.

Skills

Customer service

Communication skills

Administration

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Job Description - Reservations Agent (HOT0C1FC)

Reservations Agent

Job Number: HOT0C1FC

Work Locations

Hampton by Hilton Marjan Island Marjan island Boulevard, Marjan Island Ras Al Khaimah TBD

A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer an excellent service to influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!