Reservations Agent

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Reservations Agent to manage room bookings, provide exceptional customer service, and maximize revenue through upselling. The ideal candidate should possess strong communication and organizational skills, as well as proficiency in reservation systems such as IDS and Opera. Fluency in English is essential, with additional language skills valued. This role requires a focus on guest satisfaction and effective problem-solving skills within a dynamic environment.

Qualifications

• Experience as a Reservations Agent in a hospitality environment is preferred.
• Familiarity with reservation management software is required.
• Fluency in Russian and Arabic is an advantage.

Responsibilities

• Manage room reservations through various channels.
• Provide exceptional customer service and maintain guest relations.
• Maximize revenue through upselling additional services.
• Handle booking inquiries and ensure compliance with company standards.

Skills

Strong communication skills

Customer service skills

Organizational skills

Proficiency in reservation systems

Fluency in English

Team-oriented mindset

Tools

IDS software

Opera system

Job description

Manage room reservations via various channels, ensure accuracy in bookings, and possess strong communication and customer service skills with knowledge of IDS software.

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