Reservations Agent

ADAGIO; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel chain located in Dubai is seeking a Reservation Agent to manage hotel reservations and ensure exceptional guest experiences. Candidates should possess excellent communication skills, attention to detail, and experience in a customer service role. The position includes responsibilities such as handling inquiries, promoting additional services, and maintaining records. This role offers opportunities for growth and development within the hospitality sector.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop talent

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused with a commitment to providing exceptional service.

Responsibilities

• Receive and process hotel reservations via phone, email, or online platforms.
• Provide personalized assistance to guests, addressing inquiries, and resolving concerns.
• Promote additional services, upgrades, and amenities to maximize revenue.
• Maintain clear communication with guests and staff to ensure smooth check-ins and check-outs.
• Keep accurate records of reservations, cancellations, and no-shows.
• Address and resolve any issues related to reservations.

Skills

Communication skills

Attention to detail

Customer service

Multitasking

Education

Education or training in hospitality

Tools

Opera system

Job description

Job Description

Reservation Agent

As a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.

What's in it for you :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing :

Reservation Management : Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.

Customer Service : Provide personalized assistance to guests, addressing inquiries, and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.

Sales and Upselling : Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.

Communication : Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check-ins and check-outs.

Administrative Tasks : Keep accurate records of reservations, cancellations, and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.

Problem Resolution : Address and resolve any issues related to reservations, ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Familiarity with Opera system.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused with a commitment to providing exceptional service.
• Additional education or training in hospitality or a related field is a plus

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.