Reservation Agent

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a Reservations Agent to enhance guest experiences. You will provide friendly service, maximize revenue through upselling, and manage room reservations efficiently. Ideal candidates have at least one year of relevant experience and familiarity with reservation systems. This full-time position offers growth opportunities within a diverse and inclusive company environment.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunity for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Minimum 1 year experience as a Reservations Agent.
• Knowledge of Accor Distribution and Reservation systems is preferable.

Responsibilities

• Offer exceptional friendly and engaging service.
• Maximize revenue through upselling.
• Recommend property facilities and assist guests.
• Book and manage room reservations accurately.

Skills

Exceptional customer service

Sales and upselling

Knowledge of property facilities

Tools

Reservation systems

Job description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you

In 34 bullet points showcase the benefits and perks of working at the property

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through upselling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists and update accurate information in the system

Qualifications

• Minimum 1 Year as a Reservations Agent
• Knowledge of Accor Distribution and Reservation systems is preferable

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Fulltime