Reservation Agent

Holidays Island Tours & Travel LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading travel agency in Dubai seeks a Reservation Agent to manage customer inquiries and reservations for accommodations and tours. The ideal candidate will have 2-3 years of experience in the tourism industry, strong knowledge of reservation systems, and exceptional communication skills. You'll be responsible for coordinating bookings, promoting packages, and maintaining organized records while delivering outstanding customer service.

Qualifications

• 2-3 years experience in the Destination Management / Tourism industry.
• Strong knowledge of Reservation systems and experience in handling the CIS market.

Responsibilities

• Handle customer inquiries and process reservations for accommodations and tours.
• Promote tour packages and make recommendations to enhance customers' travel experiences.
• Generate reports on reservation and tour statistics for analysis.

Skills

Communication Skills

Customer Service

Reservation Systems Knowledge

Adaptability

Job description

Reservation Agent

Job Location : Dubai, United Arab Emirates

Responsibilities :

Handle customer inquiries and process reservations for accommodations and tours.
Coordinate with accommodation providers and tour operators to secure bookings and arrange itineraries.
Provide exceptional customer service by promptly addressing inquiries and concerns.
Maintain accurate and organized reservation records and databases.
Promote tour packages and make recommendations to enhance customers' travel experiences.
Handle customer issues or complaints, seeking appropriate resolutions.
Generate reports on reservation and tour statistics for analysis.

Requirements :

2- 3 experience in the Destination Management / Tourism industry or similar
Strong knowledge of Reservation systems and experience in handling CIS market.
Ability to handle different clients' proposals/projects.
Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
Liaise with the Operations Department for other bookings like excursions, transfers, etc.
Process bookings, cancellations, amendments, or any other requests or adjustments.
Organize, accurate, and Excellent Communication Skills
Ability to work under pressure and adaptable to a multicultural environment.

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