Reservation Agent

MOVENPICK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Reservation Agent to enhance the guest experience from reservation through to arrival. This role demands exceptional customer service skills, attention to detail, and a proactive approach to managing guest requests. Candidates should possess strong communication abilities and a background in hospitality.

Benefits

Employee benefit card offering discounted Accor rates worldwide

Learning programs through academies

Opportunity for talent development

Involvement in corporate social responsibility activities

Qualifications

• Exceptional customer service skills with a guest-focused personality.
• Excellent verbal and written communication abilities.
• Flexibility to work various shifts including evenings and weekends.

Responsibilities

• Manage incoming calls, emails, and online reservation requests professionally.
• Ensure accurate processing of reservations and guest preferences.
• Address guest inquiries and complaints promptly and professionally.

Skills

Customer service skills

Communication abilities

Attention to detail

Organizational skills

Multi-tasking

Ability to remain calm under pressure

Education

Experience in hospitality or customer service roles

Fluency in English

Tools

Reservation systems

Basic computer applications

Job description

We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirates. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Additional Information

What is in it for you :

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21