Reservation Agent

Pullman Hotels & Resorts; Dubai; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel group as a Reservation Agent in Dubai, where you'll ensure a professional and seamless experience for guests. Responsibilities include handling reservations, optimizing revenue, and providing top-notch customer service. Ideal candidates have experience in hospitality, proficiency in OPERA CLOUD, and a strong focus on guest satisfaction.

Benefits

Exclusive benefits specific to the hospitality sector

Career development opportunities

Qualifications

• At least 1 year of experience in a similar role.
• Fluency in English; additional languages are a plus.
• Eligible to work in Dubai.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests.
• Ensure accurate processing of reservations with guest preferences.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Tools

OPERA CLOUD

Microsoft Office

Job description

Company Description

Join us at Accor, where life pulses with passion!

Pullman Dubai Jumeirah Lakes Towers

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirate. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service
  
  

Qualifications

Your experience and skills include:

• At least 1 year of experience in the same role
• Knowledge of computer systems, such as OPERA CLOUD and Microsoft Office
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus
• Eligible to work in Dubai
• A guest-focused personality is essential