Reservation Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading company in the hospitality sector, Fairmont Hotels & Resorts, is seeking a Reservation Agent to enhance the guest experience. This role involves managing reservations, responding to queries, and ensuring guest satisfaction through outstanding service. Ideal candidates will possess strong sales skills and a command of multiple languages, including English and Arabic.

Qualifications

• Outstanding sales and guest service skills.
• Proficient in English; Arabic language is necessary.
• Experience with Opera and MS Office Suite.

Responsibilities

• Responds to enquiries about hotel products and services.
• Books reservations ensuring guest expectations are exceeded.
• Co-ordinates with other departments to maintain excellent service.

Skills

Sales skills

Guest service skills

Communication skills

Education

2 years experience in similar positions

Tools

Opera

MS Office Suite

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
• Determines guest’s needs and quotes the appropriate room and rate as per requirements.
• Books reservation with most accurate information to ensure exceeding guest’s expectations.
• Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
• Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.
• Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
• Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
• Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
• Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Operaand other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service