Reservation Agent

FAIRMONT; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading hotel in Abu Dhabi seeks a reservation agent to enhance guest experiences by effectively managing inquiries and bookings. The ideal candidate will deliver exceptional customer service, demonstrate strong sales abilities, and possess fluency in both English and Arabic. This role is vital in ensuring guests’ accommodation and activities exceed expectations.

Benefits

Training provided

Health and Safety policies

Qualifications

• 2-year experience in similar positions and customer service.
• Proficient in English and Arabic.

Responsibilities

• Responds to enquiries about hotel products and services.
• Books reservations with accurate information.
• Communicates with all departments to ensure guest service.

Skills

Sales skills

Guest service skills

Communication skills

Tools

Opera

MS Office Suite

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
• Determines guest’s needs and quotes the appropriate room and rate as per requirements.
• Books reservation with most accurate information to ensure exceeding guest’s expectations.
• Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
• Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.
• Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
• Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
• Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
• Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Operaand other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service