Representative - Customer Service

WESCO; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading global company in Dubai is seeking a Representative - Customer Service to address customer inquiries through various channels and provide solutions to issues. Candidates should possess strong interpersonal and communication skills, along with a high school degree and relevant experience. The role involves handling routine to complex problems and supporting customer accounts effectively. Competitive benefits included.

Qualifications

• 2-4 years of relevant experience in customer service.
• Ability to communicate effectively both verbally and in writing.
• Proficient in handling customer complaints tactfully.

Responsibilities

• Respond to customer inquiries via telephone, e-mail, and walk-ins.
• Process payments for cash account customers.
• Research and resolve customer problems effectively.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

High School Degree or Equivalent

Associates Degree / College Diploma (preferred)

Tools

MS Word

Excel

Email

Job description

Overview

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree ( / College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail