Remote Policy-Driven Case Specialist

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading AI organization in the UAE is seeking experienced Customer Support Specialists to handle complex customer inquiries and ensure compliance with established policies. This fully remote role offers flexibility in scheduling and requires a strong background in customer support or case management. Ideal candidates should have excellent communication skills, analytical abilities, and a commitment to quality in decision-making. Individuals with experience in education, law, or public sector operations are preferred.

Qualifications

• 3+ years of experience in customer support, case management, or policy-driven environments.
• Excellent written communication skills with strong attention to detail.
• Proven ability to work within compliance-sensitive frameworks.

Responsibilities

• Review, analyze, and interpret structured case notes and customer inquiries.
• Apply established policies and regulatory guidelines to drive accurate case outcomes.
• Collaborate with remote cross-functional teams supporting AI training and quality assurance.

Skills

Customer support

Case management

Operations support

Analytical skills

Written communication

Education

Background in education, law, social services, public administration, or regulatory operations

Job description

A leading AI organization in the UAE is seeking experienced Customer Support Specialists to handle complex customer inquiries and ensure compliance with established policies. This fully remote role offers flexibility in scheduling and requires a strong background in customer support or case management. Ideal candidates should have excellent communication skills, analytical abilities, and a commitment to quality in decision-making. Individuals with experience in education, law, or public sector operations are preferred.