Remote Guest Experience Agent — Front Desk

Minor International; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in the United Arab Emirates is seeking an experienced candidate to join their hotel front office team. The role involves anticipating guest needs, ensuring satisfaction, and maintaining high service standards. Applicants should have strong customer service skills, fluency in English and Arabic, and prior experience in hotel operations. This full-time position requires shift work, with a focus on teamwork and communication.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure all guest satisfaction issues are addressed promptly.
• Develop harmonious relationships with all hotel departments.

Skills

Customer service

Communication skills

Fluency in English

Fluency in Arabic

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

A hospitality group in the United Arab Emirates is seeking an experienced candidate to join their hotel front office team. The role involves anticipating guest needs, ensuring satisfaction, and maintaining high service standards. Applicants should have strong customer service skills, fluency in English and Arabic, and prior experience in hotel operations. This full-time position requires shift work, with a focus on teamwork and communication.