Remote End-User IT Support Engineer

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Technical Support Engineer to provide end-user support and maintain system configurations. The ideal candidate has 4+ years of experience, strong knowledge of Windows and MAC OS, and excellent problem-solving skills. This role involves installing software, providing technical assistance, and troubleshooting network issues, ensuring top-tier support for users.

Qualifications

• Hands-on experience in Windows and MAC OS.
• Knowledge of ITSM tools like ServiceDesk Plus.
• Good communication skills both verbal and written.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end users via various methods.
• Diagnose and resolve hardware and software issues.

Skills

Windows

MAC OS

ITSM tools (ServiceDesk Plus)

Communication skills

Problem-solving

Multitasking

Customer-oriented attitude

Education

Graduation

Tools

CCNA

MCSA

CompTIA A+

Job description

A technology solutions provider in Dubai is seeking a Technical Support Engineer to provide end-user support and maintain system configurations. The ideal candidate has 4+ years of experience, strong knowledge of Windows and MAC OS, and excellent problem-solving skills. This role involves installing software, providing technical assistance, and troubleshooting network issues, ensuring top-tier support for users.