Regional Operation Support Specialist - UAE Nationals Only

Johnson Controls; Dubai; On-site; AED 50,000 - 75,000; Full time

Job summary

A leading company in the controls industry is seeking a Regional Operation Support Specialist in Dubai. The role focuses on delivering support to sales teams and managing relationships with partners. Ideal candidates will possess strong communication skills and a background in sales or customer service, with opportunities for growth within a dynamic sales environment.

Qualifications

• Minimum 1 year in a sales or customer service position.
• Outstanding proficiency in verbal and written communication in English.
• Experience with Excel and CRM systems is an advantage.

Responsibilities

• Provide comprehensive commercial and logistical support to frontline sales team.
• Nurture relationships with external partners and assist internal teams.
• Ensure smooth order fulfillment and track proof of delivery.

Skills

Communication

Analytical skills

Problem-solving

Sales Order Processing

Excel

Education

Bachelor's degree in electrical engineering, sales, or marketing

Tools

Salesforce

CRM systems

Job description

What you will do

In the position of Regional Operation Support Specialist - MEA BAS & Controls, based in Dubai, you will report to our Associate Director, Sales BAS & Controls. Your primary responsibility will be to provide comprehensive commercial and logistical support to our Frontline Sellers, as well as internal assistance to our inside sales team.

This role presents an excellent opportunity for you to gain valuable experience in diverse sales and sales support processes, enabling you to make meaningful contributions to both our customers and our Sales team.

How you will do it

In this role, you will collaborate with our sales teams to nurture relationships with our external partners, ensuring the smooth operation of existing business and alleviating their workload to enable the field sales team to focus on closing deals.

You will familiarize yourself with our sales management tools, sales processes, and provide outstanding customer support when issues arise. This will involve building strong working relationships and collaborating with various internal departments such as Customer Service, Manufacturing, Distribution, Finance, and Product Management teams.

What we look for

Required

• Outstanding proficiency in both verbal and written communication in English. Bachelors degree or equivalent degree in electrical engineering, sales, or marketing
• Possess a minimum of 1 year of experience in a sales or customer service position
• Display an ambitious and collaborative personality, growing in team environments
• Inherently self-motivated, displaying a proactive and new way to problem-solving
• Possess strong analytical skills with a proven record of efficiently resolving sophisticated issues
• Sales Order Processing
• Working closely with All factories to provide the necessary Docs for each order
• Working with our Partners/Customers and our Distribution Centers for the order fulfillment
• Coordinating with Credit, CSD & OTC team to book orders & get Order Acknowledgement
• Tracking proof of delivery with Logistics team, invoicing with CSD/OTC
• Salesforce or CRM knowledge is an advantage
• Good Excel knowledge