Recreation Supervisor

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Recreation Supervisor to oversee operations in the recreation department. The role includes supervising staff, ensuring guest satisfaction, and maintaining safety standards in the recreation areas. Ideal candidates will have at least 2-3 years experience in recreation or hospitality, strong leadership skills, and a commitment to excellent customer service. This position offers a dynamic work environment in a prestigious location near major attractions.

Qualifications

• Minimum 2–3 years experience in recreation, hospitality, or leisure operations.
• Supervisory or team leader experience preferred.
• Knowledge of recreational programming, fitness activities, and safety protocols.

Responsibilities

• Supervise day-to-day operations of the recreation department.
• Provide excellent service to guests and handle inquiries.
• Lead and train recreation team members to maintain service standards.
• Ensure all areas meet health, safety, and hygiene standards.
• Maintain records and prepare operational reports.

Skills

Strong communication skills

Organizational skills

Leadership skills

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Key Responsibilities

1. Operations & Activity Management

• Supervise day-to-day operations of the recreation department including pool, gym, kids club,sports areas, and activity programs.
• Coordinate and execute daily activity schedules, special events, and guest engagement programs.
• Ensure all facilities are clean, organized, and ready for guest use.
• Monitor attendance, ensure proper staffing levels, and adjust schedules as needed.

2. Guest Service

• Provide excellent service, ensuring guests feel welcomed, informed, and supported.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Promote recreation programs, services, and special events to enhance guest experience.

3. Staff Supervision & Training

• Lead, coach, and motivate recreation team members to deliver high service standards.
• Conduct regular trainings on safety, equipment use, SOPs, and customer service.
• Monitor staff performance and provide constructive feedback.
• Assist in hiring and onboarding of new recreation team members.

4. Safety & Compliance

• Ensure all recreation areas meet health, safety, and hygiene standards.
• Conduct routine inspections of pools, gym equipment, sports areas, and kids’ facilities.
• Maintain accurate incident reports and ensure all safety guidelines are followed.
• Enforce hotel policies, lifeguard protocols (if applicable), and emergency procedures.

5. Administration & Reporting

• Maintain activity attendance records, inventory logs, and maintenance checklists.
• Manage equipment requests, stock levels, and coordinate repairs.
• Contribute to departmental budgets and cost-control efforts.
• Prepare daily or weekly operational reports for the Rooms Division Manager.

Qualifications

Qualifications & Skills

• Minimum 2–3 years experience in recreation, hospitality, or leisure operations.
• Supervisory or team leader experience preferred.
• Strong communication, organizational, and leadership skills.
• Knowledge of recreational programming, fitness activities, and safety protocols

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minute walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.