Receptionist Russian Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Front Office Agent to manage guest check-ins and check-outs, handle inquiries, and ensure smooth front office operations. The ideal candidate holds a University Degree in Hotel Management and has at least one year of relevant experience. Required languages include English, Russian, German, and Arabic. This position offers a competitive salary and numerous benefits related to health, career growth, and a positive work culture.

Benefits

Competitive salary

Training and development opportunities

Career advancement opportunities

Comprehensive health insurance

Employee recognition programs

Work-life balance policies

Uniform provision

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Minimum 1 year in a similar role at a star hotel.

Responsibilities

• Register and process check-ins and check-outs.
• Handle guest complaints and inquiries.
• Ensure cleanliness and neatness of the front office.

Skills

English

Russian

German

Arabic

Education

University Degree in Hotel Management

Job description

MAIN DUTIES AND RESPONSIBILITIES

• 1.1.1 Register and process check in for all arrivals.
• 1.1.2 Handle guest check outs efficiently and professionally.
• 1.1.3 Update guest information into the computer after a complete check in.
• 1.1.4 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• 1.1.6 Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• 1.1.8 Handle issuance of guest room key cards and ensure effective control for guest security.
• 1.1.9 Check and convey message mail and package to Guests.
• 1.1.10 Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
• 1.1.11 Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• 1.1.12 Handle safe deposit boxes in a accordance with policies and procedurres.
• 1.1.13 Report any unusual occurrences or requested to manager.
• 1.1.14 Be aware of the hotel accident Prevention Policies.
• 1.1.15 Ensure the cleanliness and neatness of front office area.
• 1.1.16 Ensures that all guests are greeted on arrival & departure of the hotel.
• 1.1.17 Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
• 1.1.18 Check Hotel situation occupancy functions groups VIPs
• 1.1.19 At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
• 1.1.20 Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
• 1.1.21 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• 1.1.22 Review and update Logbook
• 1.1.23 Check equipments
• 1.1.24 Be Smart well groomed and maintain a friendly and cheerful disposition all the times
• 1.1.25 Oversee the day to day operations
• 1.1.26 Report regularly on happening to Asst. FO/FOM
• 1.1.27 Fire Procedure
• 1.1.28 First Aid Procedures
• 1.1.29 Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management minimum 1 year in a similar role star Hotel

Required Languages: English Russian German Arabic

Additional Information

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• WorkLife Balance:
  • Policies and practices that promote a healthy worklife balance including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events teambuilding activities and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Fulltime