Receptionist (Guest Relations Agent)

Rixos Hotels; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking a Receptionist/Guest Relations Agent to enhance guest experiences through positive interactions. The role involves addressing guest requests, handling reservations and payments, while maintaining accurate guest records. Applicants should possess excellent communication and problem-solving skills, with a preference for prior experience in hospitality. This position offers a competitive salary and various benefits, including meals and medical insurance.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets

Medical Insurance

Qualifications

• Experience in a similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Strong problem-solving and conflict-handling abilities.

Responsibilities

• Build positive relationships with guests to ensure satisfaction.
• Address guest requests, complaints, and feedback promptly.
• Assist guests with travel arrangements, transportation, and tours.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Cultural sensitivity

Customer-focused attitude

Knowledge of hotel PMS systems

Foreign language skills (Russian and German)

Education

High School Diploma or equivalent

Tools

Opera

Fidelio

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets/benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Build positive relationships with guests to ensure a high level of satisfaction
• Address guest requests, complaints, and feedback promptly and courteously
• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs)
• Assist guests with travel arrangements, transportation, tours, and local information
• Promote hotel services, facilities, and ongoing offers
• Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments
• Answer phone calls, emails, and walk-in inquiries professionally
• Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system

Qualifications

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Ability to multitask and work under pressure
• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
• Customer-focused attitude and cultural sensitivity
• Additional foreign language is an asset (Russian and German Speaking).

Education

• High School Diploma or equivalent.