Receptionist - DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Receptionist for the DoubleTree by Hilton Sharjah. The role involves providing exceptional guest experiences, managing check-in/out processes, and staying attentive to guest needs. Ideal candidates will have prior customer service experience and a commitment to high-quality service.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services for guests, including check-in and check-out.
• Ensure efficient guest experience and handle guest queries.
• Comply with hotel security and health regulations.

Skills

Customer service

Job description

Job Description - Receptionist - DoubleTree by Hilton Sharjah (HOT0BPBG)

Job Description

Receptionist - DoubleTree by Hilton Sharjah (

Job Number:

HOT0BPBG )

Work Locations

Work Locations

: DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office