Receptionist Arabic and French Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality chain is seeking a Front Office Associate in Abu Dhabi. The role involves overseeing check-ins, managing guest inquiries, resolving complaints, and maintaining a welcoming atmosphere. Ideal candidates will have a degree in Hotel Management and at least one year of experience in a similar role. The position offers competitive salary, training opportunities, and health benefits, despite no remote work options.

Benefits

Competitive salary

Health insurance

Training programs

Career advancement opportunities

Wellness programs

Transportation services

Qualifications

• Minimum 1 year experience in a similar role at a star hotel.
• Strong ability to handle guest complaints effectively.
• Familiarity with hotel operations and procedures.

Responsibilities

• Register and process check-ins and check-outs for guests.
• Handle guest complaints and requests promptly.
• Maintain cleanliness and neatness of the front office area.

Skills

Customer service

Cash handling

Problem-solving

Communication

Multitasking

Education

University Degree in Hotel Management

Job description

MAIN DUTIES AND RESPONSIBILITIES

• 1.1.1 Register and process check in for all arrivals.
• 1.1.2 Handle guest check outs efficiently and professionally.
• 1.1.3 Update guest information into the computer after a complete check in.
• 1.1.4 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• 1.1.5 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• 1.1.6 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• 1.1.7 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• 1.1.8 Handle issuance of guest room key cards and ensure effective control for guest security.
• 1.1.9 Check and convey message mail and package to Guests.
• 1.1.10 Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned.
• 1.1.11 Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• 1.1.12 Handle safe deposit boxes in a accordance with policies and procedurres.
• 1.1.13 Report any unusual occurrences or requested to manager.
• 1.1.14 Be aware of the hotel accident Prevention Policies.
• 1.1.15 Ensure the cleanliness and neatness of front office area.
• 1.1.16 Ensures that all guests are greeted on arrival & departure of the hotel.
• 1.1.17 Review log book verify outstanding and follow up pending. Identify if any special assignment for the daily
• 1.1.18 .Check Hotel situation occupancy functions groups VIPs
• 1.1.19 At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations
• 1.1.20 Prepare for daily arrivals in terms of room allocations amenities and special requests of the guests.
• 1.1.21 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• 1.1.22 Review and update Logbook
• 1.1.23 Check equipments
• 1.1.24 Be Smart well groomed and maintain a friendly and cheerful disposition all the times
• 1.1.25 Oversee the day to day operations
• 1.1.26 Report regularly on happening to Asst. FO/FOM
• 1.1.27 Fire Procedure
• 1.1.28 First Aid Procedures
• 1.1.29 Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management minimum 1 year in a similar role star Hotel

Additional Information

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance:
  • Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events team-building activities and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full-time