Receptionist / Admin Assistant

Little Stars Sports Club; Abu Dhabi; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A children's sports academy in Abu Dhabi is seeking a well-presented and proactive Receptionist/Admin Assistant to manage front desk operations and provide administrative support. The ideal candidate will have strong organizational and communication skills, along with previous experience in customer service or administrative roles. This position includes a mix of onsite and remote work, making it suitable for candidates who can adapt to various tasks in a bustling environment.

Qualifications

• Previous experience in an administrative, reception, or customer service role—ideally in a sports, fitness, or educational setting.
• Fluency in English; Arabic is an advantage.
• Candidates on spouse visa are preferred.

Responsibilities

• Manage front desk operations and provide administrative support.
• Greet and assist visitors, students, and parents.
• Coordinate appointments and manage daily scheduling.
• Maintain and update student records and information.
• Provide support during events and program logistics.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Customer service

Computer skills

Attention to detail

Patience

Professionalism

Education

Bachelor’s degree (or equivalent experience)

Tools

Microsoft Office Suite

Job description

We are seeking awell-presented and proactive Receptionist/Admin Assistant to join our team at achildren’s Sports Academy in Abu Dhabi. The role involves managing front desk operations, providing administrative and customer support, and ensuring smooth coordination between coaching staff and facility teams.

The ideal candidate isorganized, well-spoken, and adaptable, able to handle multiple tasks at once and approach every responsibility, big or small, with professionalism and care. The position includes a mix of onsite andremote administrative work.

Responsibilities

1. Administrative Support & Coordination

• Provide general administrative assistance, including answering phone calls, responding to emails, addressing WhatsApp inquiries, and handling correspondence.
• Coordinate appointments, manage calendars, and assist with daily scheduling.
• Prepare and distribute documents and reports as required.
• Communicate effectively with coaches, management, and the facility teams to support smooth academy operations.

2. Customer Service

• Greet visitors, students, and parents, ensuring a warm, professional, and child-friendly atmosphere.
• Provide accurate information and guidance about academy programs, schedules, and policies.
• Respond to inquiries, resolve minor complaints, and address customer needs in a courteous and timely manner. Refer complaints to management as needed.
• Represent the academy positively and maintain a high standard of service in all interactions.

3. Registration and Enrollment

• Assist with student registration and enrollment, ensuring all data is accurate, complete, and securely handled.
• Process payments, issue receipts, and maintain accurate financial records in line with confidentiality policies.
• Coordinate with coaching staff to assign students to appropriate classes based on their level and age.

4. Records and Data Management

• Maintain and update student records, profiles, emergency contacts, and medical information in the academy database.
• Ensure all records are accurate, up to date, and compliant with data protection and privacy policies.
• Track inventory of office and administrative supplies and coordinate restocking as required.

5. Event and Program Support

• Provide administrative and logistical support during events, competitions, workshops, and academy programs.
• Assist with communication, registration, and coordination for event participants.
• Work closely with coaches and management to ensure smooth event execution.

6. Office and Facility Management

• Maintain inventory of office supplies, place orders, and ensure materials are available as needed.
• Manage incoming and outgoing mail, packages, and deliveries.
• Ensure the academy remains clean, organized, and well-presented at all times, making sure that equipment, furniture, and materials are in their proper places and in good working condition.
• Provide basic assistance to children when needed, such as offering a bandage or disinfecting a minor scrape, and act promptly in rare cases of illness, spills, or accidents to maintain a safe and hygienic environment until the landlord’s cleaning or maintenance teams arrive.
• Coordinate with external facility and cleaning teams (assigned by the landlord) to ensure timely maintenance, restocking of supplies, and overall cleanliness of the academy areas.
• Promptly report and follow up on any maintenance or safety concerns.

7. Additional Duties

• Perform any additional tasks as needed to support the smooth operation of the academy.
• Be adaptable and proactive.

Skills

• Bachelor’s degree (or equivalent experience).
• Previous experience in an administrative, reception, or customer service role—ideally in a sports, fitness, or educational setting.
• Excellentorganizational and multitasking skills, with the ability to manage multiple priorities in a busy environment.
• Strongverbal and written communication skillswith a polite, clear, and confident manner.
• Well-presented, well-spoken, and professional when dealing with parents, children, and visitors.
• Friendly, patient, and approachable, with a genuine interest in working with children and families.
• Proficiency inMicrosoft Office Suite, email systems, and general computer skills.
• Good attention to detail and accuracy in handling data and payments.
• Ability to workindependently and responsibly, both on-site and remotely.
• Fluency in English (Arabic is an advantage).
• Candidates onspouse visaare preferred.