Receptionist

Abu Dhabi Islamic Bank PJSC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a front desk customer service representative. This role involves greeting visitors, providing information, and ensuring a secure, clean reception area. Candidates must be UAE nationals and possess good customer service skills, with the ability to maintain an efficient office environment. Join a company committed to serving its clients with professionalism and courtesy. Be part of a dynamic team with opportunities for growth.

Qualifications

• Must be a UAE national.
• Good customer service skills.
• Experience in handling visitor interactions.

Responsibilities

• Serve visitors by greeting and welcoming them.
• Direct visitors by maintaining directories.
• Maintain security by following procedures.
• Provide information to callers over the phone.
• Build a rapport with clients/visitors.

Job description

• Interact with customers/clients to provide and process information in response to inquiries, concerns and requests about products and services.
• Attend to visitors and assist with their purpose of visit.

Key accountabilities of the role:

These are the main responsibilities of this role

Responsibilities:

• Serve visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system
• Welcomes visitors by greeting them in person or on the telephone, answering or referring to inquiries
• Directs visitors by maintaining employee and department directories and the given instructions
• Maintains security by following procedures, monitoring logbook and issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules and regulations.
• Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours
• Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
• Contributes to team effort by accomplishing related results as needed
• Provide information to callers over the telephone
• Respond to emails and correspondence related to their scope of work
• Monitors and update visitor’s records
• Perform basic bookkeeping and record filling
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions promptly.
• Confirms appointment and maintain event calendar
• Perform other duties as assigned
• Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service
• Monitors the office recycling facilities and schedule

Results required:

• Establish and maintain cooperative working relationships.
• Deal with all sections and branches with high cooperation.
• To take up more responsibilities and discharge them effectively and efficiently.
• Observes company policy and procedures

This position is for UAE Nationals only.

Job Info

• Job Identification 3882
• Posting Date 12/15/2025, 06:42 AM
• Apply Before 01/15/2026, 06:42 AM
• Locations Abu Dhabi, Al Rowdah, Shk Rashid Bin Saeed St. 313 ADIB New Headquarters Branch, Sh. Zayed Main Branch Abu Dhabi United Arab Emirates, Abu Dhabi, AE