Receptionist

Melia Hotels International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hotel chain in Dubai is seeking a Front Office team member to support operations by delivering exceptional guest service and overseeing check-in and check-out processes. The ideal candidate should have strong communication skills and experience in Front Office operations, capable of managing guest feedback effectively. This role requires proactive planning and the ability to adhere to safety and security policies, ensuring a high standard of service within a vibrant hospitality environment.

Benefits

Employee loyalty program

Flexible compensation and discounts

Qualifications

• Experience in Front Office operations in a hotel environment.
• Ability to manage guest feedback effectively.
• Leadership capability in a hospitality context.

Responsibilities

• Oversee Front Office operations ensuring efficiency.
• Deliver exceptional service at check‑in/check‑out.
• Handle billing processes accurately.

Skills

Strong communication skills

Proactive planning

Knowledge of hotel procedures

Job description

Overview

“The world is yours with Meliá”. Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Benefits

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Location

Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meliá hotel in the Middle East — and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&B outlet.

Responsibilities

The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check‑in and check‑out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.

Culture & Inclusion

At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Sustainability

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.