Receptionist

Acclime; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A professional services firm based in Dubai is looking for a Receptionist/Front Office Assistant to manage daily front desk operations. Responsibilities include greeting visitors, answering inquiries, providing administrative support, and ensuring a smooth communication process. The ideal candidate will have excellent communication skills, be detail-oriented, and possess a degree or relevant experience in front office management. This role offers a dynamic work environment with an opportunity to enhance customer service excellence.

Qualifications

• Previous customer service experience in an office or corporate service environment is a plus.
• Detail-oriented and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet visitors, clients, and employees in a friendly, professional manner.
• Answer incoming calls and respond to messages.
• Schedule and confirm appointments or meetings.
• Maintain visitor logs, reports, or internal documents.
• Handle inquiries and resolve minor concerns efficiently.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Professional appearance and positive attitude

Ability to maintain confidentiality and handle sensitive information

Proficient with Microsoft Office (Word, Excel, Outlook)

Strong problem-solving skills and attention to detail

Education

Higher secondary education, communication or front office management degree preferred

Previous receptionist, front desk, or administrative experience for at least 2 years

Job description

Acclime is seeking a friendly, organized, and professional Receptionist/Front Office Assistant to manage daily front desk operations, greet visitors, answer inquiries, and provide administrative support. The ideal candidate is customer-focused, detail-oriented, and comfortable handling multiple tasks in a fast-paced environment. The Receptionist/Front Office Assistant serves as the face of the company and supports smooth business operations by coordinating communication, managing records, and assisting staff and guests.

Key Responsibilities

Guest & Visitor Management

• Greet visitors, clients, and employees with a friendly, professional demeanour.
• Check in guests, verify appointments, and notify the appropriate staff.
• Maintain a clean and organized reception area.
• Provide directions, answer general inquiries, and assist with visitor needs.
• Offers beverage/coffee to guests where necessary.

Phone & Communication Support

• Answer incoming calls, respond to messages, and route calls to the appropriate departments.
• Manage company email inboxes or communication channels as needed.
• Provide accurate information regarding company services, hours, and procedures.

Administrative & Clerical Duties

• Schedule and confirm appointments or meetings.
• Assist with filing, scanning, copying, and data entry tasks.
• Receive and distribute mail, packages, and deliveries.
• Maintain office supplies and notify management when inventory is low.
• Support staff with administrative works as needed.

Recordkeeping & Documentation

• Maintain visitor logs, reports, or internal documents.
• Update databases, calendars, and contact lists accurately.
• Ensure confidentiality of sensitive information at all times.

Customer Service & Problem Resolution

• Handle inquiries and resolve minor concerns efficiently.
• Escalate complex issues to line manager or the appropriate departments.
• Provide exceptional customer service to enhance the guest experience.

Operational Support

• Support meeting room scheduling and preparation.
• Coordinate with other departments to ensure smooth daily operations.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Comfortable learning new software, scheduling tools, or phone systems.
• Strong problem-solving skills and attention to detail.

Education & Experience Requirements

• Higher secondary education: communication or front office management degree preferred.
• Previous receptionist, front desk, or administrative experience for at least 2 years preferred.
• Customer service experience in an office or corporate service environment is a plus.

This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications. Duties may evolve to meet the changing needs of the organization.