Receptionist

RIXOS; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a dedicated front office professional to handle guest check-ins and check-outs, manage bookings, and provide excellent service. The ideal candidate must be fluent in German and Russian, possess a high school diploma, and have experience in front office operations. The role offers competitive salary, training opportunities, and comprehensive health benefits.

Benefits

Competitive salary and compensation

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Work-life balance policies

Transportation services

Uniforms and dress code

Employee wellness programs

Qualifications

• High proficiency in customer service and communication.
• Commitment to sustainable practices and compliance with regulations.

Responsibilities

• Process guest arrivals and departures efficiently.
• Manage room bookings and guest inquiries.
• Address guest needs and provide solutions promptly.
• Ensure accurate billing and payment processes.
• Coordinate with other departments for guest satisfaction.

Skills

Prior experience in front office operations

Excellent customer service skills

Proficiency in property management systems

German language proficiency

Russian language proficiency

Education

High School diploma or equivalent

Job description

Job Description

Check-in / out : Process guest arrivals and departures efficiently.

• Reservations : Manage room bookings and guest inquiries.
• Guest Service : Address guest needs and provide solutions promptly.
• Billing : Ensure accurate billing and payment processes.
• Communication : Coordinate with other departments for guest satisfaction

Qualifications

Language Required : German & Russian Speakers

Sustainability : Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards : Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene : Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills :

• High School diploma or equivalent.
• Prior experience in front office operations preferred.
• Proficiency in property management systems.
• Excellent customer service and communication skills.

Additional Information

• Competitive Salary and Compensation : Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities : Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement : Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits : Comprehensive health insurance coverage.
• Employee Recognition Programs : Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance : Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code : Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities : Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services : Transportation services.
• Employee Wellness Programs : Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.