RC RAK, Al Wadi Rooms Controller

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is seeking a dedicated candidate for guest services to manage check-ins, oversee payment processes, and provide exceptional customer service. The ideal applicant will have at least one year of related and supervisory experience, and must possess strong guest service skills. Responsibilities also include training staff and ensuring adherence to quality standards. This role offers an opportunity to contribute positively to the guest experience and support team goals.

Qualifications

• Minimum 1 year of related work experience in hospitality.
• At least 1 year of supervisory experience.
• Ability to handle various payment types and guest requests.

Responsibilities

• Process guest check-ins and ensure secure payment.
• Assist management in training and employee relations.
• Maintain confidentiality and adhere to quality standards.

Skills

Guest service skills

Training and coaching

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

Process all guest check‑ins verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests by contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts. Count and secure bank at the beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Equal Employment Opportunity Statement

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status, or any other basis protected by applicable law.