RC RAK, Al Hamra Assistant Housekeeping Manager

The Ritz-Carlton Hotel Company, L.L.C.; Ras Al Khaimah; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Ritz-Carlton Hotel Company, L.L.C. in Ras Al Khaimah is seeking an entry-level management professional to support daily housekeeping, laundry, and recreation operations.

You will work with staff to maintain guestrooms and public spaces, perform inspections, and drive guest satisfaction while managing budgets. Candidate should have a high school diploma or GED and some experience in housekeeping; a 2-year hospitality degree is preferred.

Formación

• Requires a high school diploma or GED.
• Two-year degree in Hotel/Restaurant Management or related major preferred; not required.
• One year experience in housekeeping or related professional area may be required.

Responsabilidades

• Maintains guest room and public area cleanliness and standards.
• Communicates room status to Front Desk promptly and accurately.
• Oversees housekeeping operations and budgets, ensuring OSHA regulations are up to date.
• Supervises inspection programs for guestrooms and public spaces.
• Manages linen inventory and supplies; supervises staff in absence of supervisors.
• Addresses guest issues and complaints, upholding Ritz-Carlton service expectations.

Educación

High school diploma or GED

Two-year degree in Hotel/Restaurant Management or related major

Descripción del empleo

Additional Information

Job Number 26146612

Job Category Housekeeping & Laundry

Location P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

OR

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.