Quality & Operations Lead, Home Services (Dubai)

Justlife Home Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A fast-growing tech startup in Dubai is seeking a Quality and Operations Executive to oversee service provider teams and ensure high standards. The role involves developing service delivery processes, managing inventory, and improving service delivery through performance metrics. Ideal candidates have a bachelor's degree, 1-4 years of relevant experience, and proficiency in Excel and Power BI. The company offers comprehensive perks, including extra vacation, training opportunities, and a supportive work environment.

Benefits

One-day extra vacation on your birthday

Free Justlife credits

Team-building opportunities

Continuous learning and mentorship

Fast career development

Performance Management System

Reward and Recognition Program

Company discounts and gift vouchers

Bonus for successful Employee Referral

Qualifications

• 1-4 years of experience in a quality and service role, preferably in the home service industry.
• Proficiency in Excel and Google Sheets, including basic formulas.
• Knowledge of quality standards and experience in developing training programs.

Responsibilities

• Oversee service provider teams to ensure professional standards.
• Develop and monitor on-demand service delivery processes.
• Use analytical tools to track performance metrics.
• Manage purchasing and inventory of materials and equipment.
• Conduct site visits to improve service delivery.

Skills

Problem-solving skills

Communication skills

Organizational skills

Analytical thinking

Experience with service platforms

Education

Bachelor's degree from an accredited university

Tools

Google Sheets

Excel Sheets

Power BI

Job description

A fast-growing tech startup in Dubai is seeking a Quality and Operations Executive to oversee service provider teams and ensure high standards. The role involves developing service delivery processes, managing inventory, and improving service delivery through performance metrics. Ideal candidates have a bachelor's degree, 1-4 years of relevant experience, and proficiency in Excel and Power BI. The company offers comprehensive perks, including extra vacation, training opportunities, and a supportive work environment.